How Shoppers Determine Product Quality and Value | Salsify
Salsify's research reveals that 67% of shoppers consider product quality and value as the key factors driving brand trust, with 68% willing to pay more for trusted brands. The top indicators of quality are durability and longevity (54%), positive customer reviews (47%), and brand reputation (45%). Transparency, especially among millennials, is also crucial, with 42% valuing clear ingredient or material information. Competitive pricing ranks lower, influencing only 35% of shoppers, indicating price alone rarely drives purchases. Consistent and accurate product information across all digital touchpoints is essential, as inconsistencies or lack of reviews can cause 42% of shoppers to abandon their carts.